Return, Replacement & Refund Policy
At Afrooz Perfumes, customer satisfaction is at the heart of everything we do.
Each perfume, attar, and fragrance we create is crafted with care and quality — but if something goes wrong, we’re here to make it right.
This Return, Replacement & Refund Policy explains how we handle damaged, defective, or incorrect products and under what conditions refunds or exchanges are possible.
🧴 Eligibility for Returns or Replacements
Since perfumes and attars are personal and hygiene-related products, we only accept returns or replacements if:
- The item you received is damaged, broken, or leaking at the time of delivery.
- You received the wrong product (different from what you ordered).
- The package is missing items or not sealed properly upon arrival.
We do not accept returns for:
- Opened or used perfumes/attars.
- Products returned without original packaging or proof of purchase.
- Minor variations in color, bottle design, or fragrance intensity (as natural ingredients can vary slightly).
📸 How to Report a Damaged or Wrong Product
If you receive a damaged or incorrect item, please follow these steps:
- Contact us within 24–48 hours of receiving your order.
- Share clear images or video proof of:
- The damaged or incorrect product
- The outer packaging
- The invoice label on the parcel
- Email the details to support@afroozperfumes.com or message us on WhatsApp at +91-XXXXXXXXXX.
Once we verify the issue, we will offer either a replacement or a refund as per your preference.
💰 Refund Process
Refunds are only applicable if:
- A replacement is not possible, or
- The product is out of stock, or
- The order was cancelled before dispatch.
Refund Timeline:
- For Online Payments, the refund will be credited back to your original payment method within 5–7 business days after approval.
- For Cash on Delivery orders, refunds (if applicable) will be processed via bank transfer or UPI within 7–10 business days.
🔁 Replacement Process
If your replacement request is approved:
- A new product will be shipped to you free of cost.
- You may be asked to return the damaged or incorrect item, depending on the situation.
- Replacements are usually processed within 3–5 working days after verification.
📦 Packaging & Return Instructions
If you’re instructed to return a product:
- Please pack it securely in the original packaging.
- Include the invoice slip or order details.
- Do not send used or unsealed products back — such items will not be eligible for refund or replacement.
Our support team will share the return address and courier instructions once your request is approved.
⚠️ Important Notes
- Returns without prior approval will not be accepted.
- We reserve the right to reject return or refund requests that do not meet our policy conditions.
- Refunds are not issued for customer preferences, such as change of mind, dislike of fragrance, or incorrect address provided.
📞 Contact Us
We’re always here to help you with any concern related to your order.
📧 Email: support@afroozperfumes.com
📞 Phone/WhatsApp: +919797236512
🌍 Website: www.afroozperfumes.com
🕒 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM
💖 Our Commitment
At Afrooz Perfumes, we believe in honesty, purity, and passion — not just in our fragrances, but in how we treat our customers.
If an issue ever arises, our goal is to resolve it quickly and fairly, ensuring your experience with us remains as pleasant as our perfumes.
Afrooz Perfumes — Purity You Can Feel, Passion You Can Smell.
From Kashmir, With Love ❤️
